The Scripps Information Technology department exists to support and enhance teaching and learning, scholarly and creative activity, and administrative functions as defined and envisioned in the College IT Strategic Plan.
Below is a list of the support policy and troubleshooting procedures for all Scripps-owned computers on campus.
Installed and Supported Software
Scripps owned MAC or Windows computer in your office will come with a standard suite of software supported by the College. The applications include: MS Office (Word, PowerPoint, Excel, Access), Web Browser and Email.
Storing Data Files on the Network
All of your files should be stored on the network and not your local hard drive. If you choose to store files off of the network you may want to use floppy, zip or CD. Please note, however, that files saved off of the network are not protected by system backups, virus scanning or other security implement on the server.
Installing Other Software Applications
Scripps Faculty may install other software applications to which they possess a legal license to use on the office computer. The existing policy remains that there will be only minimal support from the IT staff in trouble shooting problems or general use of this software.
In order to maximize our ability to provide expert and timely assistance, it is necessary for the College to minimize the number of platforms and software packages supported.
Trouble Shooting Problems
Should you have a software or hardware problem with your computer, (namely Microsoft Word won’t print or PowerPoint doesn’t start) a staff member may spend up to an hour trouble shooting the problem. After one hour, the staff member will erase the entire hard disk and re-install from the network the original software suite supported by the College. That means, ALL DATA AND SOFTWARE FILES will be deleted and only those programs on the standard office image (MS OFFICE, Netscape, Email) will be reinstalled. It is the responsibility of the Faculty member to reinstall any additional software programs he or she has elected to use and to restore their personal files from their own backup source if they chose to save files on the local hard disk.
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